Get in touch

Reach out for help with your request, planning questions, or accessibility considerations. We’ll respond with clear guidance.

Timing questions Group guidance Accessibility notes

What we can help with

  • Choosing a date and time that fits your schedule
  • Understanding what’s included vs. excluded
  • Questions about participation and what to bring
  • Accessibility notes and practical considerations
  • How to prepare for arrival and boarding

How to ask

Tell us your preferred date, your group size, and anything we should know. The more detail you share, the faster we can point you in the right direction.

If you already submitted a request, include the email you used so we can match it quickly.

Fastest way to get answers

Start with a request on the home page. You’ll get practical follow-up details for the experience you’re considering.

Go to the request form Read privacy notice

Contact details

For general support, use the contact form on the home page request section and include “Support request” in your message.

If your question is urgent for the day you’re traveling, mention your travel date and arrival window.

Quick answers

Common questions we hear from travelers.